Privacy Policy

Effective date: [09/09/2025]

This Privacy Policy explains how Mukdma (“we”, “us”, “our”) collects, uses, discloses and protects personal information when you use mukdma.com and our Services. This policy is designed to comply with applicable privacy laws in India and common international standards. By using the Services you accept the practices described in this policy.

1. Information we collect

We collect information you provide directly and information collected automatically when you use the Site.

A. Information you provide

  • Contact details: name, phone number, email.
  • Profile and verification documents: advocate enrollment certificate, profile photo, CV (for “List Your Profile”).
  • Case intake information: case type, short case details, court, urgency (when you use the intake forms).
  • Payment information: if you purchase paid features we collect billing details (payment processed by third-party providers).
  • Communications: messages you send to us, inquiries, support requests.

B. Information collected automatically

  • Usage data: pages visited, clicks, search queries, timestamps.
  • Technical data: IP address, browser type, device information, operating system.
  • Cookies and similar technologies (see Cookies section below).

2. How we use personal information

We use personal information to:

  • Provide, operate and maintain the Services.
  • Process and respond to profile submissions, case intake forms and enquiries.
  • Match users with advocates and facilitate introductions and consultations.
  • Verify advocate credentials and perform identity checks for listings.
  • Send transactional messages (confirmation, updates) and promotional messages if you opt-in.
  • Improve and personalize the Services, analytics and security.
  • Comply with legal obligations, respond to lawful requests and enforce our Terms.

3. Legal basis for processing (where applicable)

For users in jurisdictions requiring legal bases (such as the EU), our lawful bases include your consent (for optional marketing communications), performance of a contract (to provide our Services), and our legitimate interests (for fraud prevention, improving services, and legal compliance).

4. Sharing and disclosure

We may share personal information with:

  • Advocates you contact or who we match you with (for the purpose of providing Services).
  • Service providers and partners who help operate the Site (hosting, email, analytics, payment processors). They process data on our behalf and under contract.
  • Law enforcement, regulators or courts where required by law or to comply with court orders.
  • Potential purchasers or investors in connection with a business transfer (with notice).
    We do not sell your personal information for money.

5. Data retention

We retain personal information as long as necessary to provide the Services, to fulfill the purposes described in this Policy, and to comply with legal and regulatory obligations. For example:

  • Intake & lead data: retained for [24 months] by default (adjust per your policy).
  • Advocate profile & verification documents: retained while the profile is active and thereafter as needed for legal compliance.
    You may request deletion where applicable; we will respond consistent with law and contractual obligations.

6. Cookies & tracking technologies

We use cookies and similar technologies to operate and improve the Site. Types of cookies:

  • Essential cookies: required for the Site to function.
  • Performance & analytics cookies: Google Analytics, etc., to measure usage.
  • Functional cookies: remember preferences.
  • Advertising cookies: if you use advertising services (optional).
    You can manage cookie preferences in your browser; disabling some cookies may affect Site functionality.

7. Security

We implement reasonable technical and organizational measures to protect personal data against unauthorized access, loss or misuse. However, no method of transmission or storage is 100% secure. If a data breach occurs we will comply with applicable law and notify affected users as required.

8. Your rights

Depending on applicable law, you may have the right to:

  • Access, correct, update or delete your personal data.
  • Object to or restrict processing.
  • Receive a copy of your personal data in a structured, machine-readable format (data portability).
  • Withdraw consent for marketing communications.
    To exercise rights or make requests, contact us at [contact@mukdma.com]. We may need to verify your identity.

9. Children’s privacy

The Services are not intended for children under 18. We do not knowingly collect personal information from children. If we learn we have collected information from a child under 18, we will delete it promptly.

10. Third-party links

The Site may link to third-party sites, services, or resources. We are not responsible for their practices or content. Review the privacy policies of third parties before sharing personal information.

11. International transfers

We may transfer personal data to service providers and partners located outside India. When we do so, we take steps to ensure appropriate safeguards (contracts, standard contractual clauses or equivalent) to protect your data.

12. Changes to this Policy

We may update this Privacy Policy. If changes are material, we will post a prominent notice and update the Effective Date. Continued use of the Services after changes indicates acceptance.

13. Contact us

If you have questions, requests or complaints concerning this Privacy Policy, contact:
Mukdma — Data Protection
Email: [info@mukdma.com]

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